Online store maintenance.
We ensure your online store runs smoothly, making the necessary changes and updates.
So you can focus on selling, not on solving technical problems.
We ensure your store runs smoothly.
We check the entire purchase journey.
We regularly check the most important functions: product selection, cart, delivery methods, payments and order confirmation.
We monitor order and data transfer.
If your store is integrated with other systems, we regularly check that orders are transferred correctly and that stock levels, prices and other business-critical data are updated. When we spot errors, we investigate their causes and help resolve them, working with the providers of other systems where necessary.
We carry out updates responsibly.
Before major updates, we make backups, assess potential risks and test changes in a separate environment. After updates, we check that the key functions work.
We can maintain an online store built by us or by another team.
If we built your online store, we know all the technical solutions, so we can immediately take care of ongoing maintenance, necessary changes and further development.
If your online store was built by another team, we first assess its technical condition and the solutions used. We then share our insights and recommendations on what should be changed, improved or updated.
Maintenance and development pricing
Online store maintenance
Technical maintenance to ensure stable store operation and reduce the risk of sales disruptions.
- Security and updates
- Updates to the store system and the plugins used, once a month.
- Testing updates on a staging version of the store before deploying them to the live store.
- Assessment of critical security vulnerabilities and start of remediation work within 1 business day.
- Daily backups and an additional backup before each update.
- Store functionality checks
- Testing of the main order process after updates.
- Checking of payment and delivery methods.
- Checking that connections with payment, delivery and accounting systems work.
- Support and changes
- Up to 1 hour per month for minor technical or content changes.
- Response to standard requests within 1 business day.
- Response to order or payment process disruptions within 2 business hours.
- Monthly report of completed work.
Pricing
The starting price of €250 + VAT applies to stores integrated with no more than three external systems, such as payment, delivery or accounting systems.
The maintenance price for more complex stores is determined after a technical assessment.
Additional work: €50 + VAT/hour
Online store maintenance and improvement
For actively running online stores that need ongoing technical maintenance, faster support and regular improvements.
- The plan includes all basic online store maintenance +
- Store improvement
- Up to 4 working hours per month, covering maintenance work and store changes.
- Improvement of the product catalogue, checkout process and administration.
- Implementation of new features and integrations with other systems according to agreed priorities.
- Additional technical checks
- Speed, security and shopping process checks carried out every three months.
- A test of restoring the store from a backup carried out every three months.
- Planning of technical work with the key trading periods in mind.
- More careful change planning and extra attention to store performance during major sales.
- Priority support
- Response to standard requests within 4 working hours.
- Response within 1 working hour if the ordering or payment process is disrupted.
Additional work: €50 + VAT/hour
Website hosting, domain, and third-party plugin or licence costs are not included.